Terms and conditions

These terms apply to orders placed in the online shop engelsverfshop.nl. We have kept them as simple as possible. If you have a question, feel free to call or email us.

Article 1 – Who we are

This online shop belongs to Engels Verf, Slijperweg 16 A, 1032 KV Amsterdam, the Netherlands. Telephone +31 20 224 66 55, email slijperweg@engelsverf.nl.
Chamber of Commerce (KvK) Amsterdam 33278863 · VAT number NL804821069B01

We have three shops in Amsterdam:

You can reach us during the opening hours of the shops, as listed on the contact page.

Article 2 – When these terms apply

1. These terms apply to every order you place in our online shop.
2. If you order as a private individual, you always have at least the rights that the law gives you as a consumer. Nothing in these terms takes those rights away.
3. If you order as a business, for example as a painting company, these terms also apply, except for article 6 on the cooling-off period, which applies to consumers only.
4. For purchases in our shops, the arrangements you make with us there apply.
5. You can always read, save and print these terms via the link at the bottom of every page of the online shop.

Article 3 – Our offer

1. We describe our products as carefully as possible. Photos and colours on a screen are an approximation: a colour on your screen may differ from the real paint. If in doubt, compare with a colour fan deck or a sample, or visit one of our shops.
2. Obvious mistakes or errors in the offer, such as a clearly incorrect price, are not binding on us.
3. An offer or promotion applies while stocks last and while the promotion runs.

Article 4 – Prices

1. All prices in the online shop are in euros and include VAT.
2. Prices exclude shipping costs. For orders under € 60 you pay € 6.95 shipping. From € 60 we ship free of charge. You can see the shipping costs in the cart before you order.
3. If you collect your order from one of our shops, you pay no shipping costs.

Article 5 – Ordering and payment

1. The agreement is concluded when you complete your order and the payment has succeeded. You will receive a confirmation from us by email.
2. You pay when ordering, using one of the payment methods shown at checkout.
3. We may refuse or cancel an order if there is a valid reason, for example an obvious pricing error or if a product is no longer available. You will then receive your payment back within 14 days.

Article 6 – Cooling-off period for consumers

1. As a consumer you may cancel your order without giving a reason up to 14 days after receipt.
2. If you want to cancel, let us know within those 14 days by email at slijperweg@engelsverf.nl. You then have another 14 days to send the product back.
3. Return the product with all accessories and, where reasonably possible, in its original condition and packaging. Handle the product with care. If the product has been used or damaged more than necessary to inspect it, we may charge for the loss in value.
4. The cost of returning the product is at your expense.
5. We refund the full amount, including the original shipping costs, within 14 days of your cancellation. We may wait with the refund until we have received the product back.
6. Excluded are paints and other products that we mix to colour for you or make to measure at your request. These are made specially for your order and therefore cannot be cancelled, returned or exchanged.
7. If you are unsure about a colour, please ask for advice first or visit us with your sample before ordering a mixed colour. More about returns can be found in our returns policy.

Article 7 – Delivery

1. We ship with PostNL. If you order on a working day before 15:00, we ship the same day wherever possible. Delivery is usually the next working day.
2. If a product is not in stock or your colour still needs to be mixed, it will take longer. We will let you know.
3. We deliver within 30 days at the latest, unless we agree otherwise. If we cannot, you may cancel the order free of charge and receive your money back within 14 days.
4. The risk of damage or loss passes to you when the parcel has been delivered to you.
5. You can also collect your order from one of our shops in Amsterdam.
6. If you have entered an incorrect delivery address, contact us as soon as possible. We will then try to change the order.

Article 8 – Warranty

1. We guarantee that our products comply with the agreement, the description in the online shop and what you may reasonably expect under normal use.
2. Use paint and other products according to the product data sheet and the instructions on the packaging: surface, preparation, application temperature and drying time. Defects caused by incorrect use, an unsuitable surface or improper storage are not covered by the warranty.
3. In addition to your statutory rights, extra guarantees may apply, such as the Engels guarantee plan for holders of the Engels loyalty card. Such extra guarantees never limit your statutory rights.

Article 9 – Complaints

1. Is something wrong with your order, or did the parcel arrive damaged? Let us know as soon as possible, preferably within 14 days of discovering the problem, at slijperweg@engelsverf.nl or via the shop where you ordered. Please include a photo where possible.
2. We respond to your complaint within 14 days. If we need more time, we will let you know within that period.
3. If we cannot resolve it together, you can submit the dispute to the court, as described in article 13.

Article 10 – Engels loyalty card

1. The Engels loyalty card costs € 15.00 and is valid for twelve months from the day of purchase. On the third renewal the card is valid for three years.
2. The card gives you a discount in the online shop and in our shops, as described on the loyalty card page. Some products are excluded from the card discount; this is stated with the product.
3. The card discount is calculated in the online shop at checkout. On products that are already on promotion, the card discount may be lower or not apply; this is also stated with the product.

Article 11 – Your data

We only use your data to process, deliver and administer your order. How we do this is described in our privacy policy.

Article 12 – Liability

1. Our liability is limited to the amount you paid for the product concerned, unless there is intent or gross negligence on our part.
2. We are not liable for damage caused by a product not being used according to the instructions.
3. This limitation does not apply to the extent the law does not permit it for consumers.

Article 13 – Applicable law

Dutch law applies to all orders. Disputes are submitted to the competent court in the Netherlands, unless as a consumer you are entitled by law to choose another court.

Article 14 – Changes

We may change these terms. Your order is governed by the terms that applied at the time you ordered.

Version 11 November 2026. In case of any difference, the Dutch version prevails.